New Client Information for Schenectady and Albany County Area Pet Owners

We are happy to welcome new clients to our clinic and look forward to a long and rewarding relationship with you and your pet. We take great pride in offering exceptional client care to our pet owners and patients alike. Whether you are a new pet owner or simply new to our practice, Dr. Scharf and the veterinary staff are committed to helping your pet develop both mentally and physically.

We encourage you to browse through our website for information on our wide array of veterinary services and pet care resources.

Appointments

If this will be your first visit, we kindly request that you fax, mail, or email your pet’s veterinary records to our office in advance, so that our veterinarians and staff may review them prior to your appointment. We also have a new client form that you may download and fill out prior to your visit.

Our introductory appointments typically last about 40 minutes. This gives our veterinarian the opportunity to conduct a thorough exam of your canine or feline family member as well as learn more about you, your pet, and your family’s lifestyle. These details will allow us to provide veterinary care that is specifically tailored to your pet’s individual needs.

For everyone’s safety and protection, pets must be in a carrier or on a leash.

Payment Options

Payment is due when services are rendered. We accept MasterCard, Visa, Discover, American Express, cash payments, and checks. We are also happy to answer questions concerning pet insurance and filing claims.

Pet Care Insurance

In today’s economy, many pet owners are now purchasing pet insurance to help them with the cost of health care for their furry family members. When choosing an insurance company, it is important to do your research and review several different companies to determine which one fits your needs.

Things you will want to consider are which conditions are covered, which conditions are not covered, premium costs, lifetime limits, and stances on pre-existing conditions. For more information, the American Animal Hospital Association (AAHA) offers the following article “Pet Health Insurance” to help answer questions you may have about purchasing insurance for your animal companion.

Referral Rewards

Our current clients are the best testament of our commitment to quality veterinary health. If you have had a positive experience at the Animal Hospital of Niskayuna, we would be honored if you would refer us to your pet owner friends. For each new/first time client who uses your name as a referral source, we will give you and the friend you referred, $10 off on your next visit as a token of our appreciation.

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